Returns & Refund Policy

Claims and Errors:
Claims and errors can be made within 3-5 days of receipt of merchandise. The customer is responsible for filing any claims with the shipping company if a product package arrives damaged. Professional Farrier Supply Inc. will assist with any such claims if requested. In providing this assistance, Professional Farrier Supply Inc. does not assume any responsibility.

Returns:
An RMA number is a returned merchandise authorization number issued by Professional Farrier Supply. All products returned must be accompanied by an RMA number.
Goods must be returned within net 15 days. Returns must be accompanied with original Professional Farrier Supply Inc. receipt and original packaging. Restocking fees are applicable.

How to get an RMA number

Customer must provide PFS with a copy of the original invoice and the reason for return. Customer may call to request an RMA number at 1-519-940-4247 or 1-800-563-7862 or e-mail info@profarriersupply.com. 

Back Orders/Substitutions:
If the item you want to order is not currently in stock Professional Farrier Supply will contact you by phone or email. The item can be substituted or back ordered upon your request. PFS will contact you when the item has been received.